Return Policy for Samsu Oil

At Samsu Oil, we strive to provide you with the utmost satisfaction through our premium oil massage therapy products. If, for any reason, you are not completely satisfied with your purchase, we have a straightforward return policy to ensure your peace of mind.

14-Day Return Period:
You have up to 14 days from the date of purchase to initiate a return. During this period, you can return the Samsu Oil product(s) for a full refund or exchange.

Conditions for Returns:
To be eligible for a return, the product must be unused, unopened, and in its original packaging. If the product shows any signs of use or damage, we may not be able to process your return.

How to Initiate a Return:
To initiate a return, please contact our customer support team at info@samsuoil.co.uk with your order number and details about the product you would like to return. Our team will guide you through the return process and provide you with a return authorization.

Return Shipping:
Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect or defective product). We recommend using a trackable shipping service to ensure that your return is received safely.

Refund or Exchange:
Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original method of payment within a reasonable timeframe.

Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost.

Contact Us:
If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team at info@samsuoil.co.uk.

Samsu Oil is committed to ensuring your satisfaction, and we appreciate your trust in our products.